We are excited to announce our investment in Magpie, an AI-driven software company improving quality assurance for customer support departments. They secured €275K which includes participation from Antler.

Magpie has a vision of enabling companies to optimise the quality of everything they offer their customers by leveraging support insights.

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Customer contact centres and agents serve as the central hubs for identifying issues with a company’s support, products, and services. Until now, quality management has been conducted randomly—identifying potential problem areas by searching for keywords that may or may not be relevant. This approach is time-consuming, subjective, and only scratches the surface of the insights hidden within customer interactions.

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To solve this, Magpie has developed an AI-powered tool that helps companies deliver top-tier quality support faster, cheaper, and more personalised than ever before. By automatically analysing support conversations, Magpie provides quality managers with clear, actionable insights to improve customer service and train agents more effectively. This means quality managers can review call and chat transcripts more efficiently while reducing the subjectivity of quality assurance by handling more interactions. Additionally, centralised sentiment and knowledge gap analysis enable companies to detect trends much faster.

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Co-founders William Chomley (CEO) and Thomas Schijf (CTO) bring together their expertise in scaling AI-driven businesses and their entrepreneurial passion to lead this change in customer support.

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Fun Fact: On average, companies review only 2% of their customer support conversations per year. With Magpie, they can analyse 100%; turning every customer interaction into a source of actionable insights!

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Want to learn more about Magpie? Check their website!

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